Patient Experience

August 14, 2019

6 Ways Caregivers Can Transform Their Hospital Culture from the Ground Up

Most employees (51 percent) are not engaged at work, according to Gallup research. They feel indifferent and uninspired, which can lead to malaise in the workplace, […]
August 6, 2019

Happy, Healthy Nurses = Happy, Healthy Patients

Nurses are undeniably the backbone of the hospital. For the last 16 years, nursing has held the highest position on Gallup’s annual survey of the public’s […]
June 24, 2019

The Importance of Empathy in Nurses and Caregivers

Nurses and caregivers have one of the most demanding but rewarding jobs of any profession. Knowing that you’ve saved or enriched someone’s life makes the long […]
June 21, 2019

How Hospitals Can Create a 5-star Experience for Patients and Their Families

Technology has given consumers more freedom than ever over how they make decisions, purchase services, and interact with businesses—and they take this perspective with them wherever […]
June 17, 2019

Seeing Through the Patient Perspective

If you haven’t been a hospital patient in a while, congratulations! It’s not that much fun. I was a patient a several years ago and I […]
November 1, 2018

3 Ways Advanced Nurse Call Improves Patient Satisfaction

The healthcare industry’s shift to a value-based care model has many hospital leaders scrambling to find ways to increase patient satisfaction and, in turn, raise scores […]
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