Patient Experience

June 17, 2019

Seeing Through the Patient Perspective

If you haven’t been a hospital patient in a while, congratulations! It’s not that much fun. I was a patient a several years ago and I […]
November 1, 2018

3 Ways Advanced Nurse Call Improves Patient Satisfaction

The healthcare industry’s shift to a value-based care model has many hospital leaders scrambling to find ways to increase patient satisfaction and, in turn, raise scores […]
May 17, 2018

How Amplion Enhances the Patient Care Delivery Experience

The healthcare market is competitive. As consumers take more control of their healthcare decisions, they’re being more selective in who they choose to provide care and […]
May 10, 2018

Happy, Healthy Nurses = Happy, Healthy Patients

Nurses are undeniably the backbone of the hospital. For the last 16 years, nursing has held the highest position on Gallup’s annual survey of the public’s […]
April 19, 2018

Why It Pays to Invest in Patient Experience

As reimbursement models reward or penalize hospitals based on patient experience, healthcare organizations are more focused on the experience they’re providing patients.
March 29, 2018

Reducing Alarm Fatigue, Improving Patient Care

Hospitals are noisy environments—just ask any nurse how many bells, whistles and alarms they hear during a 12-hour shift. Depending on the hospital unit, the number […]
February 5, 2018

How One Hospital Is Creating a Culture of Change in Healthcare

The compliment would be a crowning achievement for any healthcare facility: “We have a hospital closer to us, but we heard how good they are at […]
January 31, 2018

Giving Patients the Gift of Presence

We were recently touched by a video taken at Vanderbilt University Medical Center here in Nashville that showed a young nurse singing to her dying patient. […]
January 5, 2018

Building Loyalty Through Consistent Care: How to Fulfill Your Promises to Patients Every Time

Walk into any hospital, and you’re likely see its mission statement somewhere, whether in marketing images in the lobby or posted to walls in patient rooms […]
December 28, 2017

5 Soft Skills Every Nurse Needs to Deliver the Best Patient Experience

An effective nurse must have excellent clinical skills and knowledge—but that’s not all. Nurses are able to provide the highest level of care when they have […]