The healthcare industry’s shift to a value-based care model has many hospital leaders scrambling to find ways to increase patient satisfaction and, in turn, raise scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. An advanced nurse call technology is a great multi-pronged solution. According to a 2017 article in Health Facilities Management, the “latest advances in nurse communication systems enable streamlined, customized communication among patients, clinicians and caregivers to enhance patient satisfaction and improve quality of care.”
Upgrading your nurse call system can help drive better patient experiences and improve patient satisfaction. Here are three reasons how:
At Amplion, we’re changing the way hospitals use nurse call. Amplion’s next-generation Care Assurance Platform takes nurse call to the next level, combining it with advanced messaging capabilities and alarm management tools. Our Care Assurance Platform closes the loop on care—patients, clinicians and hospital leadership can rest assured that patient needs are fulfilled from the second the call button is pushed to the actual delivery of care, creating a culture of accountability. Plus, Amplion’s advanced messaging capabilities help improve communication among nurses, allowing caregivers to more easily communicate about their availability to respond to a patient need, meaning patients never have to worry about their request being ignored or forgotten. Alarm input devices that are installed in every patient room help nurses assess the urgency of specific requests and, in turn, help ensure prioritization of responses.
But the cream of the crop is Amplion’s robust reporting package. Amplion’s real-time reporting portal makes it easy to monitor clinical activity, assess staffing workflows, identify issues, and measure alarm activity by floor, device and room, within five minutes of occurrence. An integrated reporting portal makes it easy to address service recovery, prevent caregiver burnout, discover problems affecting patient safety and care delivery, and balance clinical workflows. With real-time reporting and data, nurses are better equipped to deliver high-quality patient care.
Thinking of upgrading to a smarter, more advanced nurse call system? Take Amplion’s quick complimentary nurse call assessment to score your facility’s nurse call readiness.